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At Rixing Company Limited, we are committed to providing quality auto spares and customer satisfaction. This policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
Returns are accepted only if:
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The part is unused, uninstalled and in original packaging
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The item is returned within 48 hours of purchase
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A valid receipt or proof of purchase is provided
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The product is defective, damaged, or incorrect due to our error
Electrical parts and special-order items are non-returnable unless proven faulty.
2. Refund Process
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Once the returned item is inspected and approved, a refund will be processed within 3–7 business days
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Refunds will be made through the original payment method where possible
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Cash refunds may be issued at management’s discretion
3. Exchanges
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Incorrect or defective items may be exchanged for the correct product subject to stock availability
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Price differences (if any) must be settled before exchange
4. Non-Returnable Items
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Electrical components
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Used or installed parts
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Special or custom orders
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Items damaged through misuse or improper installation
5. Return Method
Items must be returned in person to our shop or via an approved courier (delivery costs are the customer’s responsibility unless the error is ours).
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