Rixing Company Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or purchase auto spare parts and related services from us.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Full name
Phone number
Email address
Physical address
Vehicle or equipment details (where necessary for parts identification)
b) Transaction Information
Order details
Payment confirmations (we do not store full card or mobile money details)
c) Website Usage Information
IP address
Browser type
Pages visited
Time spent on our website
This data is collected through contact forms, phone calls, emails, cookies, and website analytics tools.
2. How We Use Your Information
We use your information to:
Process and deliver spare parts orders
Respond to inquiries and provide customer support
Identify correct auto or generator parts
Improve our products, services and website
Send invoices, quotations and service updates
Comply with legal and regulatory requirements
We do not sell, rent or trade your personal data to third parties.
3. Data Protection & Security
Rixing Company Limited implements appropriate technical and organizational security measures to protect your information against:
Unauthorized access
Loss or misuse
Alteration or disclosure
Access to personal data is restricted to authorized staff only.
4. Sharing of Information
Your information may only be shared with:
Delivery partners for order fulfillment
Payment service providers (for secure transactions only)
Government authorities if required by law
All third parties are required to maintain confidentiality and data security.
5. Cookies & Tracking Technologies
Our website may use cookies to:
Enhance user experience
Analyze website traffic
Improve our services
You may disable cookies in your browser settings, but some website features may not function properly.
6. Your Rights Under the Kenya Data Protection Act
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to processing of your data
Withdraw consent at any time
Requests can be made via our contact details below.
7. Data Retention
We retain personal data only for as long as necessary to:
Complete transactions
Provide services
Meet legal and accounting obligations
After this period, data is securely deleted.
8. Third-Party Links
Our website may contain links to third-party websites. Rixing Company Limited is not responsible for the privacy practices or content of those external sites.
9. Children’s Privacy
Our services are not directed to individuals under 18 years. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date.
11. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, contact us.
